INFORMATION QUESTIONS

CUSTOMER CARE

Kutumbs.com is all about lifestyle, fitness, health and enhancing your experiences with your family and loved ones. We were built on the foundation to take your lifestyle to a completely new height. With a huge range of products for lifestyle, fitness, health and much more, we wish to uplift your lifestyle.

Kutumbs.com offers a wide range of Products which are unique and are bought from various well-known brands. These brands ranges from countries like USA, Germany, Canada, United Kingdom, Netherlands, Spain, France, China, Australia, India and various parts of the world. All our products are 100% genuine and used by satisfied customers all over the world.

Registration is recommended because it gives you advantage like order tracking, discount coupons, exclusive offers and many more.

We don’t have a retail shop. We only accept order placed through our website.

If you are already a member and have registered with us, then you can simply find the “Login” links at so many places in our website.

Go to the Login area and click on “Forgot Password”. Enter your email address from which you registered your account. Soon you will get an email with a link to reset your password.

You can email us at admin@kutumbs.com and we will get back to you at the earliest. Do mention your Order Number in the subject line of your email, if you are contacting us about an order you have placed. This helps us respond to your query faster.

Please mention your contact numbers in your email so that we could also call you up. It’s possible our emails are being blocked by your email program. Check your Spam/Bulk folders for our mails.

We offer various Discounts and coupons time to time on products. Please subscribe to our newsletter and register in our website for latest offers and coupons.

Paste your coupon code during placing an order at the checkout page.

Please contact customer care to cancel the order if its not shipped. We do the rest by creating a new order and apply the coupon code. You can contact us on: Email – admin@kutumbs.com

Sorry, we do not have that option.

If you ordered with discreet products category then the products are shipped in tamper proof packaging. Without opening the package its not possible to find out what is inside or from where it has come.

In rare cases our prices may be higher than other sites, because of the quality and genuineness of the product. We offer the best prices and products to our visitors. Our exclusive tie up with many well-known brands helps us in giving a high quality of user experience to you. Our product prices are extremely competitive and in most cases are the best prices you will find online. We don’t charge any hidden miscellaneous charges. We also offer Free Shipping for so many products.

We sell only those products which are legal as per Government laws, rules and regulations. We offer only those products which are legal for sale as we always abide by the various national and state level regulations. You should be at least 18 years old. We ensure you that you’re shopping in a legal platform. Products we sell or import are not banned and not illegal to buy. For sexual wellness products; there is no law banning the sale or use of the products unless they are marketed or displayed in an obscene manner. We follow the rules and Laws governing ‘obscenity’ while selecting products for our site and abide by the norms. For further queries regarding legal issues, please contact us.

All our products are carefully chosen from international brands to ensure your health and safety. Where ever its required we also provide a detailed manual to ensure correct usage. Please read the manual carefully before use the product. Please keep in touch with us if you have any quarries which is/are not answered in the manual and we will surely reply to your questions via email.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

At kutumbs.com we strive to provide you with friendly, fast and efficient customer service. You can contact us through the contact form. We will try to respond as quickly as possible. Here are a few of the frequently asked general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to contact us using the Contact Form give us a call or e-mail us. Your feedback is greatly encouraged. If you have any questions please send us an email at admin@kutumbs.com