When you shop for products that are personal in nature and, if the product belongs to the discreet package category then we will ship the package to your doorstep in a discreet package. Nobody not even the delivery person will know what is ordered. We ship our products in a standard package, which displays only the customer name and address details. Confidentiality is the one thing we are most concerned about we also want you to select and purchase personal products, without the fear of scrutiny or embarrassment. We use boxes for delivery that are unmarked and unbranded. We also have customer Self Pick-up facility in a various pin codes across the country. We will never share our customer’s information to any third party. We guarantee your security and confidentiality it is the key to our customers. We highly respect your privacy and our reputation. All our contacts are stored safely and online operations are performed with maximum discretion. We only need to collect some data regarding your order to arrange and conduct the transportation, delivery, final distribution, your opinion, review etc.
DISCREET DELIVERY AND PRIVACY RELATED QUERIES
How safe to shop from Kutumbs.com?
The personal product our customer orders are completely safe and discreet. We always make sure that the package does not have any branding of Kutumbs.com or the products name.
How secure are my email address and Phone number from getting shared?
We do not share any customer information. Emails are only for keep in touch with you in several occasions like sending newsletters of promotions and discount coupons. We only use contact numbers for delivery in-case we are unable to find the address or to verify the phone number before shipping COD orders.
Is my email address safe with kutumbs?
E-mail address we collect is always safe with us. We never share customers e-mail address to any other company or individual. E-mail ids are used only for processing orders and communicating our latest news and updates that is to if you wants to.
Is the product name displayed on the Ordered Package?
As per our discreet policy, we do not display the product name on the package.
Is my privacy ensured / protected when I contact or purchase from kutumbs?
Is the packaging display any information about its content?
In case of personal product all purchased products will arrive in discreet packages without any sign of adult related content.
Is the delivery person aware of the content of the package?
The parcel contains only customer shipping details (only address and name).
What if I don't want anybody to know about my order? Will anybody else be able to accept the parcel on my behalf when it arrives and I am not at the location?
In such case we recommend our customers to note the tracking number and contact the courier office to pick up the package directly.